Title : Consumer-generated content in virtual communities as a source of innovation for companies.


Authors : Mahmud Hassan, Luis V. Casaló, Rashid Ahmed Chowdhury, Fairuze Chowdhury, & Tilka Farzana


Journal Article Title: North South Business Review Volume Number: 13 Publication Year : 2024 Issue Number: 2
Index: other (Peer reviewed publication) Ranking: No Ranking ISSN (Print): 1991-4938 Publisher Name: School of Business & Economics of North South University
Pages : 99-114
ISSN (Online): 1991-4938
Funding Information:
Funding Source : None
Other Information:
Direct Sustainable Development Goals :
SDG9 Industry, Innovation & Infrastructure
Indirect Sustainable Development Goals :
SDG17 Partnership for the Goals
Sustainable Development Sub Goals :
Support domestic technology development & innovation
Impact statement: This study finds that Consumers' feedback is equally seen in virtual brand groups of both high- and low- involved brands, as well as in utilitarian and hedonic virtual brand communities; therefore, any brand may benefit from this source of innovation. Collaboration: Other Keywords: Researchers from different universities